Bang! Your plane lands at John Wayne airport and the children start to get excited again. 'Daddy! Are we here? Are we here?' You've just traveled miles by tres chere air. You are 20 Miles from Anaheim and the kids are ready to do Disney for the first time. The look on their faces when the plane lands is worth the $6,000 it cost your family of four to get there, right?
Thirty minutes getting bags, twenty finding the rental car shuttle and ninety minutes getting to the hotel and checking in - you are finally ready to 'do Disney' as the kids would say.
After all of this effort and money, with the ultra pure gleam of anticipation in your children's eyes; imagine that you got to Disney and Mickey Mouse was having a bad day? Mickey Mouse smells like cigarette smoke. Mickey Mouse is hung over. Mickey Mouse is fighting with his girlfriend. Forget all that, what if Mickey Mouse was just mellow. Simply, O-K. How would you feel after $6,000? How would your children feel?
What do your customers get when they call you? How do you make them feel? What personal problems of yours are visible while you are working? In order to be great at sales and customer service - which by the way, are the same thing; You must not have a bad day. That means leaving your personal problems in your car. You must be prepared to give the best version of who you are to every customer or prospect you meet.
Mickey Mouse doesn't have a bad day? Look how successful Disney is.
Business Owners, what are you customers being greeted with when they call or come in to your office?
Mickey Mouse or Grumpy the 5th Dwarf?
Tigger or Eeyore?
